Legal

Privacy Policy

Draft for review. This page is a starting template. Items in [square brackets] must be completed, and the full text should be reviewed by a qualified adviser before launch. Publishing this page does not by itself guarantee legal compliance.

Last updated: [date]

Who we are

Clear Otter Studio ([legal entity name and status]) is the data controller for personal data collected through this website. Contact: hello@clearotterstudio.co.uk. Postal address: [registered or trading address].

What we collect

Details you submit through our enquiry, quote and booking forms: name, business name, email, telephone, project information and any file you attach.
Technical data needed to run the site securely, such as IP address and browser type.
Optional analytics data, only if you accept optional cookies.

How we use it and our lawful basis

We use your details to respond to your enquiry, prepare quotations and manage consultations (steps prior to entering a contract, and legitimate interests). We do not sell your data or use it for unrelated marketing without consent.

Retention

Enquiries that do not lead to a project are kept for [12 months] and then deleted. Client records are kept for [6 years] for accounting purposes.

Who we share it with

Trusted service providers who host our website, database and email delivery, under appropriate agreements. [List processors.]

Your rights

You have the right to access, correct, erase, restrict or object to processing of your data, and to data portability. Contact us at hello@clearotterstudio.co.uk. You may also complain to the Information Commissioner’s Office (ico.org.uk).